How long do I have to return an item?

You have 30 days from receipt of the item to request a return.

What items are not returnable?

Perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software, and some health/personal care items are not returnable.

Who pays for return shipping?

Customers are responsible for their own return shipping costs. If a refund is issued, the cost of return shipping may be deducted from the refund.

How do I start a return or exchange?

Contact support at (800) 314-9891 or use the contact page with your order details. If the item is defective or damaged, we can arrange an exchange for the same item.

Refunds and exchanges

Refund and Returns Policy

Our refund and returns policy lasts 30 days. Review eligibility requirements, refunds, exchanges, and shipping guidance below.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

Perishable goods (food, flowers, newspapers, magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned.

Additional non-returnable items include:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds may be granted in certain situations:

Book with obvious signs of use
Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
Items not in original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to your original method of payment within a certain number of days.

Late or missing refunds

Check your bank account again.
Contact your credit card company — it may take time before your refund is officially posted.
Contact your bank — processing time can vary.

If you’ve done all of this and still have not received your refund, please contact us at our support page or call (800) 314-9891.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us via the support page.

Ship exchanges to:

3401 Grande Vista Dr Suite 342, Newbury Park, CA 91320, USA

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, mail it to: 3401 Grande Vista Dr Suite 342, Newbury Park, CA 91320, USA.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.

Contact Support Call (800) 314-9891